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BoxLunch Rewards
Frequently Asked Questions
General
What is BoxLunch Rewards?
BoxLunch Rewards is a free rewards program for our most fandom-obsessed guests. Earn points while you shop your favorite fandoms in-store or online at BoxLunch.com. Sign up now and you’ll gain access to exclusive sales, events, and more!
How do I sign up for BoxLunch Rewards?
To join BoxLunch Rewards, see an associate at a BoxLunch store to enroll or sign up online at https://www.boxlunch.com/joinnow.
What are the benefits of joining BoxLunch Rewards?
Every 100 points equals a $5 reward for you! Plus, you’ll receive special rewards for your birthday and BoxLunch Rewards anniversary. Gold and Platinum members will also earn a reward when they achieve a new tier. As a member, you’ll get exclusive access to special events, merch alerts, and more.
How old do I have to be to join BoxLunch Rewards?
To join you must be 13 years of age or older at the time of enrollment.
I live outside the United States, can I still join BoxLunch Rewards?
BoxLunch Rewards is available to individuals in the U.S., U.S. territories (including Puerto Rico), and Canada.
How do I track my membership status progress?
Keep track of your membership status by accessing your online account at https://www.boxlunch.com/account
Is there an app?
Yes! Improve your BoxLunch Rewards experience with our app, available on iOS and Android
I already signed up at the store, how do I access my account online?
Go to www.boxlunch.com/joinnow and choose Join Now. Complete the form and we'll find your account for you to set up a password so you can track your progress and start earning points online, too.
How do I achieve Gold Status?
Spend $100 in a calendar year, and you’ll achieve Gold status. As a Gold member, you earn 1.2 points per $1 dollar spent.
How do I achieve Platinum Status?
Spend $300 in a calendar year, and you’ll achieve Platinum status! As a Platinum member, you earn 1.5 points per $1 dollar spent.
Do I have to requalify for my tier?
Yes, Gold and Platinum members will have a year to enjoy their benefits and requalify for their tier. By not requalifying, members will be moved to the tier they earned.
How will you use my contact information?
We respect and protect the privacy of our members. Your information will never be shared and will be used solely for the purpose of BoxLunch Rewards. To read our full privacy policy, click here.
I accidentally created two accounts. Can I combine them?
Yes, contact our BoxLunch Customer Care team at 1.800.892.8674 to combine accounts.
How do I stop getting emails from BoxLunch Rewards?
You may only unsubscribe from promotional emails by clicking the unsubscribe link in the footer of the promotional email or by sending an email to internetadministrator@boxlunch.com with “Do Not Email” in the subject line. You may not unsubscribe from transactional and account related emails.
Points
What can my points get me?
You will earn $5 after every 100 points are earned. The $5 will automatically be loaded into your account.
How do I earn points?
Earn points while you shop your favorite fandoms by letting store associates know you are a member at checkout or by logging in to your BL Rewards account online. Check your online account for additional ways to earn points.
How many points do I earn on my purchase?
For every dollar spent on a qualifying online or in-store transaction you’ll earn points based on your membership status. Silver members will earn 1x their subtotal amount. Gold members will earn 1.2x their subtotal amount. Platinum members will earn 1.5x their subtotal amount. Points are not issued for taxes, shipping, or purchasing a gift card. See full terms and conditions for details.
How do I see how many points I have?
Keep track of your points by accessing your online account at www.boxlunch.com/account.
Do my points expire?
Yes, points expire if there are no purchases made on your account for thirteen (13) consecutive months.
When do my points show up in my account?
Points usually post within 48 to 72 hours but can take up to 5 days. For online purchases, points do not post until the order is shipped and your credit card is charged.
What is considered a qualifying purchase?
Any merchandise purchase at a BoxLunch physical store or online store qualifies for points. Sales tax, shipping charges, gift cards, and the redemption of rewards or coupons do not count towards points earned.
Can I earn points for buying or using a gift card?
You can earn points when redeeming a gift card towards a merchandise purchase. You cannot earn points when purchasing a gift card.
Can I earn points for my purchase on Amazon?
No, only purchases made at a BoxLunch physical store or at BoxLunch.com qualify for points.
What happens to my points when I return items or items were cancelled?
Points will be deducted from your account for product returns. If there are not enough points available in your account, it will result in a negative point balance. Subsequent purchases will bring your status back to a positive balance.
I forgot to let the store associate know I am a BoxLunch Rewards member. Can I still get credit for my purchase?
Yes, you may request point credit for a qualifying purchase within 30 days or the purchase by contact our Customer Care team at 1.800.892.8674. Be sure to have your online order number or the transaction number located at the bottom of the purchase receipt ready. Points will be issued once your transaction is confirmed as qualified.
Can I combine points with my friend(s) or family?
Members may not combine, transfer, or share points or rewards with other members' accounts.
Rewards
How do I earn rewards?
Every 100 points will earn you $5. Every year you’ll get a birthday and anniversary gift (amount varies by tier). Gold and Platinum member will also receive an upgrade reward when they enter their new membership status.
How do I see what rewards I have available?
To keep track of your rewards, access your online account at https://www.boxlunch.com/account. If you’re opted in to receive our emails, we’ll send you an alert when you have an available reward.
Where can I use my reward?
You can use your reward at any BoxLunch store or at www.boxlunch.com.
Do my rewards expire?
You have forty-five (45) days from the date of issuance to redeem the reward.
What do my rewards get applied towards?
Rewards are applied to the subtotal of purchase. Rewards cannot be used for gift cards, prior purchases, shipping and handling fees, taxes, or donations.
Are there any exclusions when using or redeeming a reward?
Yes. Rewards cannot be used for gift cards, prior purchases, shipping, handling, taxes, or donations. Also, you will not be able to use your reward unless it is used in its entirety. For example, if your subtotal is $3, you’ll be unable to use a $5 reward.
Can I use my reward with other offers?
Yes, rewards can be used with other offers.
How many rewards can I redeem at one time?
For in-store transactions, use as many rewards as you want. Online, you can use up to ten (10) rewards per transaction.
When will I get my reward?
Rewards will be added to your account within 24 hours of earning 100 points. Birthday Rewards are issued on the 1st calendar day of your birthday month. Anniversary Rewards are issued on the anniversary of your sign-up date. Upgrade Rewards are issued via email within 48 hours of your membership upgrade date.
I signed up during my birthday month. Where is my $5 Birthday Reward?
If you signed up after the 1st calendar day of the month, you will have to wait until the following year during your birthday month to receive the $5 Birthday Reward. BoxLunch sends out birthday rewards on the 1st calendar day of each month.
What happens to my reward if I make a return?
Rewards cannot be returned. We will refund the amount you paid for the transaction, but you will not get your reward back.
Do BoxLunch Rewards Gold and Platinum members earn rewards differently?
Gold and Platinum members will earn an upgrade reward when they level up to a new membership status. The rate at which Gold and Platinum members earn points is 20% and 50% faster, respectively. For every $1 spent Gold members will earn 1.2x the amount. For every $1 spent Platinum members will earn 1.5x the amount.